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Frequently Asked Questions

Product Features & Usage

1.Does it need to be connected to water pipes and drain pipes? Does it require electricity?

In our advanced version, the product needs to be connected to the water pipes and used where there are drainage pipes. Of course, we can also complete the cleaning process solely through a water tank. We provide supporting accessories, which allow us to meet approximately 10 cleaning cycles in any scenario. The entire process is fully automated with electricity

2.Does my dog need to be trained to use it?

While our system is automated your dog is not, so you’ll have to help your pup learn how to use petbrilli. Rest assured, training is a small effort with a big payoff: a cleaner home and a happier and healthier dog. It requires just a few minutes of effort, a few times each day, for up to a few weeks. Stay consistent, be positive and avoid punishiment. Most customers are able to train their dog to become a petbrilli dog

3.What size dogs is it suitable for? What is its weight capacity?

Open lid design supports 5lb-44lb,provides enough spacefor medium-sized dogs

4.Is cleaning and maintenance a hassle?

Our advanced version offers fully automatic cleaning. Simply open the lid, add detergent, and press the switch to start the automatic cleaning process. Even the basic version allows you to remove the water tank and clean manually.

Warranty & Support

1. Does the product come with a warranty?

Our products come with a warranty service. For detailed rules, please refer to the warranty policy.

2. What should I do if the product malfunctions?

If the product malfunctions, please contact customer service with your order number and photos/videos of the issue. We will provide troubleshooting, repair or replacement in accordance with the warranty policy.

3. Do you support returns and refunds?

For legitimate return requests, we support returns and refunds. For details, please refer to our Return Policy.

Purchase & Shipping

1. Do you offer worldwide shipping? What are the shipping costs?

We currently support shipping to various countries. For details on the supported countries and shipping costs, please refer to the shipping rate calculation rules.

2. I have a promo code. How do I use it at checkout?

You can enter the promo code at checkout, and the system will deduct it automatically.

3. Do I need to pay customs duties?

Our product prices already include customs duties, so no additional payment is required.